If
you purchase a new computer, our technicians will
provide free configuration assistance over the phone.
If you wish to upgrade your NATCO access service
or add services (including additional email accounts,
moving from modem access to High-Speed Internet,
etc.) our technicians will provide free assistance
over the phone. A $10 activation fee will be charged
for each added service. Our technicians will assist
customers who have problems sending and receiving
email or connecting.
NATCO Technologies does NOT provide any technical service
for the following issues:
-
Problems caused by the installation and/or deletion
of software.
-
Problems that are diagnosed as hardware issues.
These problems are referred to the computer manufacturer
and/or the retailer who sold the computer.
- LAN
configuration and support may be referred to an
outside computer maintenance company.
-
Problems with customer Web sites are referred to
a Web site construction/maintenance firm.
NATCO does not assume responsibility for the function
and/or maintenance of hosted sites.
As
part of our continuing effort to enhance Internet Customer
Service, you may call a toll free number
(1-888-276-8059) for over-the-phone technical support.
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