• For your convenience, you can pay your NATCO bill at any Bank of Yellville location.
  
  
• Learn how to protect yourself from new viruses by eliminating your preview pane and more at our Technical Support Bulletin Board.
  
  
• Though NATCO’s offices are closed on weekends, our trouble-reporting line is available 24 hours a day, 7 days a week at 425-7325, 453-8822 or 449-5087. You can leave a message anytime you’re experiencing problems. Technicians monitor the messages left at those numbers and respond to any system wide service outages over the weekend and after hours. Normal trouble calls will be returned during normal working hours on the next regular business day.

• Natco Technologies will be at the Twin Lakes Home Builders Home Show in Mountain Home on April 19-20. Stop by and see us!

• One of our dial up customers in Flippin recently taught us an important lesson about troubleshooting Internet access problems: It’s not always an Internet problem.

  He stopped by our offices in Flippin to ensure his dial up Internet access account was functioning properly—and it was, but had problems getting online from home. When he brought his computer in for a technician to look at, we found numerous hardware problems with his computer.

  Our technicians are happy to work with you and determine the source of your problem. If it’s a problem with our equipment or service, we’ll do our best to repair it. Our technicians can help determine if the problem is with your hardware or phone line, but cannot help diagnose or fix those problems. Hardware problems must be addressed by your computer store, phone line problems by your phone company.

  Anytime you suspect there may be a problem with your account, you can stop by our offices in Flippin or our demonstration room at Brooks-Jeffrey Marketing in Mountain Home and work with a technician to make sure your account is functioning properly.
  

• The Internet is a diverse communications medium that allows all users equal footing and a means of communicating. Because there is no true governing body over the Internet, there is no guarantee about what kinds of information you will encounter when you’re browsing Web pages.

  Though NATCO may be your Internet Service Provider, we cannot guarantee what you will find online when you leave our Web sites. We advise you to use caution when browsing the Internet and be careful about giving others personal information.
  

• We’re excited to introduce a new free service that you’ve been asking for: Web-based e-mail.

  This system, available at https://webmail.natcotech.com, will allow you to check your e-mail when out of town or on a temporary basis.

  Instructions on how to use the Web-based e-mail are located here: http://www.natcotech.com/webmail.htm.

  The system is great for out-of-town use, but we do not recommend using it for everyday e-mail use. Please be aware of the differences between our regular e-mail and the web-based e-mail service. If you have any questions about this service, please call NATCO at 1-800-775-6682 or Brooks-Jeffrey Marketing at 425-8064.
  

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Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com.

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