Natco E-Newsletter - April 2003

April 2003 - Happy Easter!

And the Winner Is...
NATCO Technologies would like to congratulate Stanley Stankus of Mountain Home! Stanley's name was drawn from all of those who responded to our annual customer survey. As the winner, Stanley will receive three free months of Internet service from NATCO.

We'd like to thank all of you who took the time to participate in the survey. The survey results tell us what areas we need to focus more attention on and what services are right on the money! Remember, you don't have to wait until the survey arrives to give us your feedback - you can call us anytime at 1-800-775-6682 or 425-7325 in Mountain Home to report a problem or ask for help or send an e-mail to custserv@natconet.com.
Slow Connection Speed?
Our survey results show that some of you want a faster connection speed. If you feel you should be connecting faster, please call our technical support at 1-800-775-6682 or 425-7325 in Mountain Home and let us review your options for increasing your connection speed. Many times, a few adjustments to your settings can make a big difference!
Dropped Connections?
Survey results also indicated that some of you are experiencing dropped connections. This is an annoyance that should not occur on a regular basis and can usually be quickly eliminated through our technical support. Some settings on your computer or modem can cause you to be abruptly disconnected from the Internet. We may be able to help you fine tune your settings and keep you online. Call us at 1-800-775-6682 or 425-7325 in Mountain Home.

The Thunder Rolls...
We are fast approaching the storm season and we'd like to take a moment to remind you of some simple steps you can take to protect your computer from lightning.

1. Unplug your PC from electrical sockets during a storm.
2. Be sure to disconnect the modem from the telephone jack.
3. Disconnect your PC completely when leaving on long trips or just going out for the night.
4. Purchase a surge protector.

Remember, electrical storms can damage a PC even when it is not on! A little precaution in advance can save you a lot of aggravation in the event of a storm.
Customer Support and Technical Support Receive High Marks
According to recent survey results, 89% of our customers consider our customer support above average. Over 85% of responding customers rate our technical support above average as well. We continually strive for ways to improve our service and please our customers. Survey results like these tell us that we are working in the right direction! We appreciate all of our customers who took the time to participate in the survey and look forward to continuing to provide you with the best Internet service in the area!
Technical Support Phone Number
Baxter County customers may call 425-7325 when reporting trouble or requesting technical support. It is a local call and will put you in touch with technical support in Mountain Home instead of Flippin.
It's Not Too Late...
If you haven't taken our Internet QuickClass yet, it's never too late. Even experienced users can benefit by taking the class and it's free for one person, one time (per access account). You may bring additional people if you wish for $35 per person - or take the class a second time yourself for $35. Call Brooks-Jeffrey Marketing in Mountain Home at 425-8064 to schedule your class today!

Send a Thank You Note to Our Troops

No matter how you feel about the issue of war, most Americans feel pride and appreciation for those citizens who defend the very rights that allow us to voice differing opinions. You've seen many of the faces of those serving in the U.S. military and participating in Operation Iraqi Freedom on television in recent days. Nothing makes the members of our armed forces feel better in a time like this than knowing that their country is behind them - wishing them well and waiting for their safe return.

Now with the power of the Internet, you can send your support quickly and easily by visiting http://www.defendamerica.mil/nmam.html and signing the Thank You note. So far, about 11.9 million Americans have signed the note - let's see how high we can boost that number!

Planning a Vacation in the Twin Lakes AreaIf your family members and friends are searching for the perfect vacation haven, suggest one of these area resorts:

Black Oak Resort - www.blackoakresort.com
Brass Bell Cottages - www.brassbellcottages.com
Buffalo Point Cabins - www.buffalopointcabins.com
Shady Oaks Resort - www.shadyoaksresort.com
Sister Creek Resort - www.sistercreekresort.com
Wagon Wheel Resort - www.wagonwheelresort.com
Captain Jack's Resort - www.southshore.com/~captjack
Dirst Canoes & Log Cabins
Dogwood Lodge - www.southshore.com/~dogwood
Evergreen Resort
White River Campground and Cottages - www.southshore.com/~wrrvcamp

These resorts are just a few of the local businesses that store their Web sites on NATCO Technologies' servers. NATCO Tech is proud to be the Web site hosting company that local resorts and other businesses rely on.

E-Stories
NATCO Technologies would like to announce another opportunity to win free Internet service! Write in with your story about how you use and enjoy NATCO's Internet and/or Web Hosting service. Each month, one winner will be chosen to receive 2 free months of $19.95 Internet service or equal credit value. The winning story will also be featured in print and Web NATCO newsletters. Send your E-Story by e-mail to My Internet Experience.
Natcotech.com
Did you know that the NATCO Technologies Web site features a new Internet or E-mail tip every week? These tips can help you get the most out of your service and can also teach you some time saving shortcuts. You can view past tips by clicking on the more tips... link at the bottom of every weekly tip. You can also view current and past e-newsletters, quick class materials, online yellow pages, instructions for our Web based e-mail, FAQs, and detailed information about the services we offer. Check out www.natcotech.com today!
Upgrade Your Web Hosting Account
NATCO Technologies wants you to get the best value for your money. We recommend that you review your package from time to time to see if upgrading your account would be beneficial or could save you money. You can find details about the packages we offer at http://www.natcotech.com/internet.htm#hosting.

If you decide you want to upgrade your account, or need help determining if you should, call NATCO Customer Service at 1-800-775-6682.

Why Am I Getting SPAM?
One factor in the number of spam messages you receive is how often and to whom you supply your e-mail address. Never type your e-mail address on a Web site form without first reviewing the site's privacy policy. If you have your own Web site, it might be best to set up an e-mail address solely for the Web site instead of publishing your main e-mail address on the site. This way, it's not such a hassle to change the address if it becomes over run by spam.

There are programs that alleviate some spam. SAproxy utilizes the most recent SpamAssassin technology to protect your pop3 mail account from unwanted spam. To start using SAproxy today, go to: http://saproxy.bloomba.com/. *

Recent Virus Threats

VBS.SST.B@mm       Learn More at norton.com...

Backdoor.Turkojan      Learn More at norton.com...

X97M.Phoneman         Learn More at norton.com...

NATCO Technologies recommends that all customers update their virus software (please visit www.norton.com, www.mcafee.com or www.grisoft.com for instructions) and perform a complete scan to confirm that their computer is not infected.*

If you determine that your computer is infected with a virus, visit your virus software's Web site for removal instructions.

Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet Service should not be affected but if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any “down time” by doing our maintenance at a regular time each week.