• WebMail Upgrade Complete!
  We have completed the upgrade to our WebMail program. The new version has useful features such as:
  • SpamCop - Spam Reporting
    Help fight the battle against unsolicited e-mail. SpamCop reads the spam e-mail and determines the correct addresses for complaints. Quite fast, really smart, and easy to use.
  • Message Highlighting
    Based upon given criteria, incoming messages can have different background colors in the message list. This helps to easily distinguish who sent the messages, especially for mailing lists.
  • Spell Checker Options
    Here you may set up how your personal dictionary is stored, edit it, or choose which languages should be available to you when spell-checking.
  • Display Preferences
    You can change the way that SquirrelMail looks and displays information to you, such as the colors, the language, and other settings.

  There are more new features and options to make your WebMail experience all it should be. Visit https://webmail.natcotech.com to give our Web based e-mail service a try. Remember, you can always call the Internet Tech Support line for help with any of our Internet services. Call 425-7325 in Baxter County, 453-8822 in Flippin, or 1-800-775-6682 for Yellville, Harrison and other areas.
  
  

• Super Tech: Lorene James
  She's one of the voices on the other end of the line that eases your frustration and patiently guides you in the right direction when you have an Internet problem. There's nothing too big or too small that Lorene won't try to help you with. She understands that when you're having trouble doing what you want to do, it can make you feel aggravated and helpless...This month we say, "Thank you Lorene for being the Super Tech you are!" We also thought it was about time that you learned a little more about the woman behind the calming voice you may have come to know so well.
  
  Lorene James of Green Forest joined us August 28, 2000 and enjoys her job as Internet Services Representative.
  
  Computers hooked Lorene about 13 years ago. At that time, she had returned to college and was working on a paper for a class - a paper due the next day. The computer at her home glitched, and she seemed to be stuck in a predicament. She decided to try to figure out how to fix it, and did so. "It totally shocked me," she confided. Ever since, she's been hooked on computers. She has four at home.
  
  Lorene encourages NATCO Technologies customers to call NATCO Tech Support at 425-7325 in Baxter County, 453-8822 in Flippin, or 1-800-775-6682 for Yellville, Harrison and other areas. Our techs help with trouble-shooting and Internet connections and help customers make computer technology meet their needs.
  
  Lorene and her husband "Jessie" have been married 36 years and have four children: Tina, Adam, Jacob and Amber. Lorene's hobby is oil painting, creating mostly landscapes.

• Winning E-Story: submitted by Ruth Byrnes
  
  E-Story: I am a home novice Internet and computer user, but my e-mail has become a very important part of my life. Our daughter is stationed with the 101st Airborne in Iraq and my only correspondence with her is through e-mail service. She has been there for 6 months and has another 6 months to go. I don't think I could handle the situation if there was no correspondence. Thank you for efficient service.(submitted by: Ruth Byrnes of Flippin - Dial up Customer)
  
  
• Thanks to all of you who submitted your Internet E-Story this month. The competition was thick - we had so many great stories to choose from! None the less, Ruth Byrnes just earned two free months of NATCO Internet service. Send your e-story in and get a chance to become our next winner! Remember that you can submit more than once so if you didn't win this time, try again! Just go to www.natcotech.com/estories.php and tell us how using NATCO's Internet or E-mail Service has made your life easier, helped you promote or run your business or simply how much you enjoy using the Internet and e-mail. If your e-story is chosen, you'll win two months free NATCO dial up Internet Service or an equivalent account credit!

• Automatically Add People to Your Address Book in Outlook Express
  The preferences in Outlook Express can be changed to perform many tasks for you automatically. For example, you can have the sender of every message that you reply to added to your address book instantly. Just click Tools and then click Options. Now, click on the Send tab. Click the box next to Automatically put people I reply to in my Address Book.
  
  
• Tech Tip for Avoiding Viruses
  Look out for attachments with certain file extensions – although viruses can be found in many file formats, they most commonly come in files attached to e-mails with one of the following file extensions (the last three letters of a filename). The rule to live by is: when in doubt, don’t open, even if you think the message is coming from a trustworthy source.
  
  1. .doc – You may recognize this as the file extension for Microsoft Word files. The documents themselves are harmless, but they can contain “macros” which can carry viruses. As a precaution, disable macros in your Word program.
  
  
  2. .pif, .scr & .vbs – Files with these extensions could access many built-in features of Windows including certain functions in Outlook Express. This is how a well known virus called Bugbear sends itself around.
  
  
  3. .exe & .com – These are the most dangerous because they are executable files. They could have the ability to do many invasive things to your computer without your knowledge or permission.
     
     
• Recent Virus Threats
  • Backdoor.IRC.Cirebot           Learn More at norton.com...
  • Backdoor.Sumtax                Learn More at norton.com...
  • W32.Mimail.A@mm             Learn More at norton.com...
    
    NATCO Technologies recommends that all customers regularly update their virus software (please visit www.norton.com, www.mcafee.com or www.grisoft.com for instructions) and perform a complete scan to confirm that their computer is not infected.*
    
    If you determine that your computer is infected with a virus, visit your virus software's Web site for removal instructions or contact the technician at the store where you purchased your system.

• Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
  
  
• Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet Service should not be affected but if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any “down time” by doing our maintenance at a regular time each week.

NATCO Technologies | 301 East Main Street | Flippin, Arkansas, 72634
Toll Free: 1-800-775-6682
© 2003 All Rights Reserved.

Services and rates subject to change. Please call to confirm current availability.