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February 2006

  • Two NATCO Employees Win Exceptional Service Provider Award
    Congratulations to NATCO employees Tina Hutson and Monica Osborn! Tina and Monica tied this year for NATCO's Exceptional Service Provider Award. Monica, a dispatcher, and Tina, a customer service representative, were rated highest on criteria for the award, including "going above and beyond the required tasks of the job."

    Lorene James, of Green Forest, Internet services representative, was the winner in 2005 of the Exceptional Service Provider Award, said Steven Sanders Jr., plant manager.
     
Dial Up

  • Is Your Computer Running Slowly?
    Many computer slowness issues can be easily fixed. Common causes of computer slowness are spyware, viruses, heat, and lack of adequate hardware. Listed below are a few tips to help improve the performance of your computer:
    Spyware is a type of software often installed unexpectedly by a computer user. The author of the software uses spyware to cause advertising pop-up messages to be displayed on the victim's computer or to gather information about visited Web sites. Common programs for removing spyware include Ad-aware, Spybot Search & Destroy and Spyblaster.
    Viruses are malicious programs designed to damage files on a computer. They are often spread through e-mail attachments, peer-to-peer file sharing programs, and instant messaging programs. Most viruses spread to other people through a victim's address book by sending out e-mails to contacts without the user ever knowing it. To avoid such vulnerabilities, install an anti-virus client such as Symantec's Norton Anti-Virus, McAfee Anti-Virus or Grisoft's AVG.
    One of the most overlooked solutions to computer slowness is heat dispersion. All electronic equipment generates heat, and computers (especially newer computers) generate more heat than most devices. The warmer a computer's processor is, the slower it will compute. Excessive heat can even cause damage to the equipment. Users should make sure that the exhaust fan(s) on the back of the system can adequately vent hot air out of the system's case. Stacking papers, books, etc. around your computer can insulate it causing heat issues. The same precaution holds true for printers, DSL modems, and various other peripherals.
    New software is generally designed on the pretense that the consumer will have new equipment. If you purchase and run new software packages on an old computer, you may experience slowness issues. Depending on the age and hardware specifications of your system, you may be able to upgrade your system's RAM, processor, or other components to significantly increase performance.
    If these tips seem a bit daunting, or you have tried them to no avail, you may wish to have an expert examine the system. Locate computer service providers in your area through the NATCO Online Yellow Pages: http://www.ozarkregionaldirectory.com/find_category.cfm?category=computer


  • Upgrade to DSL - Modems only $60
    NATCO offers high-speed DSL Internet service which allows users to surf the Internet and download at much faster speeds than dial-up connections. We are pleased to announce that we have negotiated a lower price for the modems used with our service. Effective immediately, our modem price will be $60 (plus tax). Our DSL plans start as low as $29.95 per month. For more information on DSL service, visit natcotech.com/dsl.htm or call 1-800-775-6682 for availability.

    Sign up for a year, and we will waive the $95 activation fee!
     
Web Pages

  • View Your NATCO Statement and Pay Your Bill Online
    Did you know NATCO now offers you the ability to pay your bill online and to view your billing statement? It's safe, secure, and simple to pay your bill online. You will need your account number (located on the upper right-hand corner of your paper statement) to register, and NATCO will need your date of birth and social security number on file. To learn more about this new payment feature, visit https://payonline.natconet.com.


  • Win a South Shore Gift
    When you visit the South Shore Web site at www.southshore.com, you'll have a chance to win a South Shore souvenir, like a T-shirt, a cap, chiller cups, and other necessities for the great South Shore outdoors. The South Shore Web site is an electronic community for the towns on and near the south shore of Bull Shoals Lake and it's packed with information for you and for our tourist visitors.

    Barbara Mallett is this month's winner of a South Shore tote bag. Congratulations, Barbara.


  • View Movies on Your Computer
    Did you know that you can watch movies over the Internet on your computer? Find out more about this new technology in the NATCO newsletter article titled "NATCO Tech Offers Movies Online" located at natconet.com/newsletter/spring05.pdf
     
E-mail

  • Winning E-Story Submitted by: Beverly Haro
    I received a phone call from my daughter in CA telling me that my son had just been taken to the hospital following a serious automobile/motorcycle accident. He was being taken into surgery immediately to try and save his leg. My son remained in the hospital for 2 months and because of having Natco e-mail I was able to stay in communication with the family. I also received pictures of my son in his hospital room giving me the "thumbs up" and a great big smile! All the e-mails and pictures kept me going until I was able to fly out and take care of him after he was released. THANK YOU NATCO!!

    Beverly Haro just earned two free months of NATCO Internet service! Submit your E-Story today and you could be our next winner! Remember that you can enter more than once. So, if you didn't win this time, try again! Just go to www.natcotech.com/estories.htm and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or manage your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months of free NATCO dialup Internet service ($19.95 X 2 = $39.90) or an equivalent credit on your DSL or ISDN account.


  • Latest Virus Threat for Microsoft Windows
    Earlier this month, you may have received an e-mail from NATCO warning about an upcoming virus. This virus spreads by opened e-mail attachments. It first lowers security settings on infected computers and then e-mails itself to others. On the third day of every month, the virus attempts to overwrite Word document files, PowerPoint files, and various other files on the affected computer.

    To avoid becoming infected by this virus or those like it, install and UPDATE an anti-virus program. This virus was discovered in mid-January, and those who updated their virus scanners often, were prepared before February 3rd when the virus caused damage. If you think you may have been infected by this virus, you can download and run a free tool from Symantec (makers of Norton Anti-Virus) to find and remove this particular virus. To get this tool, go to the link listed below: http://securityresponse.symantec.com/avcenter/venc/data/w32.blackmal.e@mm.html

    To minimize the threats these malicious programs cause, ensure you download the latest updates for Windows (windowsupdate.microsoft.com) and use anti-virus software like Norton, AVG, or Mcafee.

     
NATCO Notes

  • Weekly Maintenance on Wednesday
    Each Wednesday morning from 12:01 A.M. until 5 A.M., NATCO Technologies performs regular maintenance on Internet equipment. Your Internet service should not be affected. But, if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.
     
    All users agree to terms and guidelines published at www.natcotech.com/guidline.htm.
     
Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com

Want to view previous issues? Visit: e-newsletter archives.

NATCO Technologies does not endorse or recommend any software or program. The purpose of the articles included in this newsletter is to keep our customers informed. We do not provide free technical support for software or programs such as Norton, McAfee, AVG Anti-Virus, Instant Messenger Services, etc. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.
 
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