Natco E-Newsletter - January 2003

January 2003 - Submit Your Survey and Enter to Win!

Help us find new ways to better serve you! NATCO Technologies' annual Internet Service Survey is underway. Those who complete the survey and submit it by March 21 will be entered in a drawing to win three (3) months of free service from NATCO Technologies, your Internet Service Provider. The annual Internet Service Survey provides the NATCO Technologies management team with ideas to better serve the current and future needs of our customers. We appreciate your input!

Go to www.natcotech.com/survey2003.htm, fill out the form (2 to 3 minutes) and submit it for your chance to win three free months of Internet service! If you do not wish to enter the drawing, leave the contact information blank and your survey answers will still be accepted and appreciated. Thank you for letting us know how you feel about the services we provide.

Now's a great time to recommend NATCO Technologies to your friends and family! New customers in the NATCO Technologies Service Area - Boone, Baxter, Marion counties - can sign up for unlimited Internet service and enjoy the first three months FREE! After that they'll pay only $19.95 per month.

This is a limited time offer - they must sign up by February 28th. So do your friends a favor and tell them that now is the best time to switch to the best Internet Service Provider in the area!

Web Customers - NATCO has recently started a new program - Online Yellow Pages - which contains business listings similar to what you would find in the telephone directory's yellow pages. In addition to your free business listing, for a small monthly investment, you can have links to your e-mail and Web site.

Visit: www.natcotech.com/yellowpages/addbus.cfm for complete details.

We encourage you to take advantage of this opportunity to get your Web address listed in the Online Yellow Pages. This is a great way to increase traffic to your site!

The popular South Shore Web site has a new look! Check out our recently redesigned www.southshore.com and then be sure to let us know what you think. We want your feedback concerning what you do and do not like about the new design.

Learn how to access your NATCO Technologies e-mail account while you are out of town: www.natcotech.com/webmail.htm. Encrypted e-mail will soon be an option for our customers - read about it in the February e-newsletter.

Access Arkansas gives you access to many state resources. Here are just a few of the things you can do from www.accessarkansas.org.

Renew Real Estate Licenses
Buy Hunting/Fishing Licenses
Pay Personal Property Tax File Corporations
Buy Historical Photos
Pay Business Taxes
All eGovernment Online Services

E-mail Etiquette
- Be careful with formatting. Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended. When using colors, use a color that is easy to read on the background.
- Don't forward virus hoaxes and chain letters. If you receive an email message warning you of a new unstoppable virus that will immediately delete everything from your computer, this is most probably a hoax. By forwarding hoaxes you use valuable bandwidth and sometimes virus hoaxes contain viruses themselves, by attaching a so-called file that will stop the dangerous virus. The same goes for chain letters that promise incredible riches or ask your help for a charitable cause. Even if the content seems to be bona fide, the senders are usually not. Since it is impossible to find out whether a chain letter is real or not, the best place for it is the recycle bin.
- Don't reply to spam. By replying to spam or by unsubscribing, you are confirming that your email address is live. Confirming this will only generate even more spam. Therefore, just hit the delete button or use e-mail software such as MailWasher to remove spam automatically.
  
  NATCO Technologies does not endorse or recommend any software or program. The purpose of the preceding article is to keep our customers informed. We do not provide free technical support for software or programs such as MailWasher. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.

Look for more e-mail etiquette tips in upcoming issues!

Recent Virus Threats
- W32.Lirva.A@mm Learn More at norton.com...
- W32.ExploreZip.L.Worm Learn More at norton.com...
- JS.Seeker.J Learn More at norton.com...

NATCO Technologies recommends that all customers update their virus software (please visit www.norton.com or www.mcafee.com for instructions) and perform a complete scan to confirm that their computer is not infected.

If you determine that your computer is infected with a virus, visit you virus software's Web site for removal instructions.

For your information: Residents in Marion and Boone counties may see men on four-wheelers exploring NATCO property. They are contractors who are mapping NATCO facilities more precisely using GPS technology. They will be carrying an identification card, and a NATCO logo is on the vehicles they use.
Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet Service should not be affected but if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.