Natco Net News

Volume 3, Issue 5
May 2001

In this issue:

• Natco Notes
• E-mail: Upgrades equal new configuration
• Dial-up: Bulletin board offers 24/7 access to support information
• Web pages: Pay your bill online!
• Web pages: Bonzi Buddy or foe?

Natco Notes

• Need some help? Call NATCO Tech Support at 453-8822, 425-7325 or
  449-5087 for assistance.
• Thunderstorm season has arrived, which could spell T-R-O-U-B-L-E for
  your computer system if it's not properly protected. We can't
  over-emphasize the importance of a good surge protector for your
  computer, which can offer albeit limited protection during storms. To be
  absolutely safe, however, we strongly recommend unplugging both your computer and your phone line at the first signs of storms.
• To protect your account, we only accept change of service requests
  from those people listed on your account. To add an additional person's name
  to your account, the primary account holder must contact NATCO. If you have questions about who has permission to make changes to your NATCO
  account, call our Customer Service department at (800) 775-6682.
• A special note: June 15th is the last day for yellow page sales for
  next year's Ozark Regional Telephone Directory, the official telephone
  directory of NATCO and Yelcot. Also, if you want to request changes to
  your white page listings, June 15th is also the deadline. For information,
  call (800) 775-6682.

A recent server upgrade prompted a significant change to NATCO's e-mail
system.

While NATCO technicians e-mailed all customers notifying them of the
required configuration changes, some customers still are experiencing
difficulty receiving their e-mail. To make sure your e-mail settings
comply with the new configuration standards, please read the information
available at: http://www.natcotech.com/mail-update.html.

You may also call one of our technicians for assistance at 453-8822,
425-7325, 449-5087 or 800-775-6682

Dial-up: Bulletin board offers 24/7 access to support information

A new feature on the Natco Technologies Web site allows customers 24/7
access to information provided by technical support staff at NATCO.

Natco Tech support staff answer common customer questions by posting the
question and their response to a threaded bulletin board discussion area, located at www.natcotech.com/bboard.htm. Other customers can then access help topics online at their convenience.

To e-mail a question to the tech staff for help, visit the Web site and
follow the directions.

The Natco Technologies site also provides weekly tips on its homepage,
located at http://www.natcotech.com, on topics ranging from virus
protection to speeding up your service.

Web pages: Pay your bill online!

NATCO customers can pay their bills online now, thanks to a secure
feature available on the NATCO Technologies Web site, located at http://www.natcotech.com/payonline.htm. All you need is your NATCO account
number (check your bill) and a major credit card. Your payment will show
up on your next month's bill.

Several customers have installed Bonzi Buddy on their computer, a
cartoon helper for computer novices, only to find that their "buddy" is really a
foe. The program, available for download online, causes two problems: First, it consumes a lot of memory and system resources, slowing down your computer's overall performance, and second, it is difficult-almost impossible-to delete totally from your computer once installed.

If a friend e-mails you Bonzi Buddy, or if you're considering installing this program, make sure that your system can handle his largesse, and that you're willing to take the time to evict him should his presence become an annoyance rather
than a help.

Natco Net News
Volume 3, Issue 5

Archives of Natco Net News are available online at
http://www.natconet.com/newsletter/.

Questions? Problems? E-mail custserv@natconet.com or call 453-8822,
425-7325 or 449-5087 for assistance. Or, check our tech support bulletin
board, online 24/7 at http://www.natcotech.com/bboard.htm.

(c) 2001, Northern Arkansas Telephone Company, Inc.