NATCO E-Newsletter

April 2004 - NATCO Technologies E-Newsletter

Survey Winner Announced
NATCO Technologies would like to thank all who took the time to participate in our 2004 Customer Survey. The annual survey is one of the tools we use to stay in contact with our customers and continually improve the services we offer. As promised, we randomly selected one completed survey response to win 3 months of free dialup Internet service (or an equivalent account credit), and the winner is.....Ronald Stoner of Bull Shoals! Congratulations!
Our technicians are currently contacting customers who expressed concerns about tech support issues. However, if you are having a problem or have a question about your service, please don't wait for us to call you. Many problems (i.e. dropped connections, slow connection speed) can be resolved in minutes by adjusting a few settings. We want your Internet experience to be enjoyable and trouble-free. Call 1-800-775-6682 or 425-7325 today to speak to one of our technicians.
Coming Soon!
To better serve our customers, NATCO will soon provide an automatic credit card payment option...We'll keep you posted on the progress of the project.
South Shore Portal Page Gets Feedback
From an Internet customer in Flippin:
"I love the South Shore portal! Having all that information in one convenient location is great. I can't tell you how helpful it is to logon and check the weather, my horoscope, and all the news from that single web page. I have to say, my favorite portal feature is the movie listings. I made the portal my home page so I can get on the Internet and know right away what movies are playing and when. I just wanted to let you know how pleased I am with this service. Thanks!"
(NOTE: New subscribers see the registration information at www.southshore.com/portal.htm.)
Special offer for customers in the NATCO calling area! Through the month of May, NATCO is offering Custom Calling Feature packages. The Basic Package includes voice mail, calling name delivery and your choice of one more Custom Calling Feature. This package is available to residential customers for just $8.95 (priced separately, these features cost $11.00). Business customers pay just $11.95 (down from $12.50 if purchased separately). For even greater savings, NATCO is offering the Value Package which includes call waiting, voice mail, calling name delivery, warm line and 3-way calling. This package is only $12.95 for residential customers ($16.50 if purchased separately) and $16.95 for business customers ($20.75 if purchased separately). Order by May 31st to take advantage of these savings! Call 1-800-775-6682 to add one of these great packages to your NATCO telephone service. Visit www.natconet.com/images/billinsert.gif for all the details.

Internet Tip:
It's easy to change your home page to any Web site you want.

For example, if you want to change your home page to southshore.com, type southshore.com into your browser's address bar and then push Enter on the keyboard. Once you see the South Shore site appear, click on Tools in the Toolbar. Now select Internet Options. The General tab is selected and the top section displays home page information. To change your home page to southshore.com, click the Use Current button. You will notice that the address above the button changes to southshore.com. Now click Apply and OK. Click the Home button on your browser. If southshore.com reloads, you have successfully changed your home page!

Many sites contain links that will allow you to instantly make their Web site your home page. The South Shore portal page contains this feature. Go to my.southshore.com. Once you become a member, you will notice a link at the top of the page that says, "Make This My Home Page." Clicking the link will allow you to instantly change your home page to the portal page.

Winning E-Story Submitted by: Wilma L. Snyder
I've been online for many years, but three years ago after being in an accident in which I suffered a broken back, I found myself homebound as I went through and recovered from three back surgeries. I discovered looking up my prescription drugs to be helpful. That then led to researching medical advancements, clinics and doctors all over the country.

Online shopping became a big part of my life as conventional shopping was impossible with my limitations. I now have many friends in different chats with similar handicaps that serve as a support group. My recovery is coming along slowly, but much easier thanks to my Internet connection! I recently went to DSL and recommend it to everyone. I no longer sit and watch
television, I get online and travel the world via the Internet.
Wilma L. Snyder just earned two free months of NATCO Internet service! Submit your E-Story today and you could be our next winner! Remember that you can enter more than once. So, if you didn't win this time, try again! Just go to www.natcotech.com/estories.htm and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or manage your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months of free NATCO dialup Internet service ($19.95 X 2 = $39.90) or an equivalent credit on your DSL or ISDN account!
Useful Web Sites
http://www.ozarkregionaldirectory.com/
NATCO's Online Yellow Pages - the same yellow pages found in the directory - are now online so you can find the local businesses you need in an easy to read format without leaving your computer. The online yellow pages allow you to browse by categories listed alphabetically - like the yellow pages in the directory - or you can search for a category name.

If you already know which business you are looking for, skip the categories and jump right to searching by business name! What could be faster or easier?

New Computer Users
New 2 Computers
This site contains many free computer tutorials including word processing, spreadsheets, databases, and Internet e-mail.

Virus Tip: Knowing is Half the Battle!
A good way to combat viruses is to stay informed about new viruses. Check Symantec.com or other sites for information on the newest viruses and pay attention when a new virus is mentioned in the news. E-mail viruses can often be identified according to their subject line and if you are aware of what to avoid, you will greatly increase your chances of staying virus-free!

Virus Alert!
The latest virus threat is the Sasser Worm. This virus can cause your computer to suddenly shut down and can be spread without the use of e-mail. The following links can help you remove this virus from your system or protect your system from becoming infected:

http://www.microsoft.com/security/incident/sasser.asp
http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.b.worm.html
Learn More About Your E-mail and Internet Service
Visit the NATCO Technologies Bulletin Board and browse our categories. Here, our technicians regularly post tips about e-mail, Internet Explorer, and your computer in general. Pick up some handy techniques for tasks you may be performing the hard way or learn how to do things you didn't even know were possible. The Technical Support Bulletin Board may also be a great place to start looking for answers to service questions. You may find the information you need there so that a call to the Internet help desk is not necessary.
More E-Card Choices!
Recently, we added more photos to our selection of free e-cards. Send a friend a personalized postcard that shows the breathtaking beauty of the Ozarks. It's free and easy to use. Just select your card, enter your name and the name of the person to receive the card, type your greeting and click Send! This free service is a courtesy of NATCO Technologies.

Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet service should not be affected. But, if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.
All users agree to the terms and guidelines published at www.natcotech.com/guidline.htm.