• Thank You!
  We would like to take this opportunity to say, "Thank You," to all of our customers. It is a pleasure to serve you and we are proud to be your local Internet Service Provider. We will continue to strive to provide you with the great service you expect from NATCO Technologies.
  
  Remember to let us know if you ever experience a problem with your service so that we can quickly address and resolve it. Your input helps us improve our service to you.
  
  
• We've added new features to our OnLine Yellow Pages. Businesses located in Marion, Baxter and Boone counties are eligible to receive a free listing! Or, businesses can pay a small fee to be linked from NATCO's OnLine Yellow Pages. You can also request a change for your ad anytime online! Visit the OnLine Yellow Pages today and see how we've improved our system to better serve you.
  
  
• The special DSL offer (starting at $29.95 per month) for customers in the NATCO telephone service area is still available to limited portions of the NATCO calling area! If you are not currently eligible, call us and we will add your name to a list so that we can notify you when the DSL service becomes available in your portion of the NATCO service area.
  

• November 5 Service
  We are happy to inform you that during one of the busiest Internet days, election day, our customers experienced problem-free Internet service! We are proud to provide such reliable service and we will continue to ensure that our customer's enjoy trouble-free Internet access in the future.
  
  
• The 19.95 Internet Access Plan is still the best value for reliable, affordable, locally-owned Internet access. We take pride in providing our customers with great Internet service at a great price. We offer more for your money including free setup, free attendance to our Quick Class, and free weekday access to our Internet Help Desk: 1-800-775-6682.
  
  
• NATCO Technologies Internet Service makes a great gift! NATCO gift certificates are practical and sure to be appreciated. You can purchase gift certificates in any amount. Call or stop by our Flippin office for details.
  
  
• If you are struggling to find a way to get more out of your phone line...there are options. Programs like CallWave allow you to use the Internet without giving callers a busy signal. With CallWave installed, when a friend calls you while you are on the Internet, he/she is informed that you are online and is able to leave you a message that you can hear over your computer speakers. Although we recognize this as a viable option for customers with one phone line, we encourage you to visit the CallWave Web site and examine the program thoroughly to see if it is right for you. (CallWave has some performance restrictions depending on which features your phone line has: call waiting, voice mail, etc.)
  
  NATCO Technologies does not endorse or recommend any software or program. The purpose of the preceding article is to keep our customers informed. We do not provide free technical support for software or programs such as CallWave. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.

• Access the Yellow Pages online at: www.natcotech.com/yellowpages.
  
  
• The winners of the 2002 NATCO Coloring and Essay Contest can be viewed at: www.southshore.com/coloring.htm.
  
  
• Learn more about the local environment at: www.southshore.com/ecology.htm
  
  
• Learn how to access your e-mail anywhere through our Web based e-mail program: www.natcotech.com/webmail.htm.
  
  
• You can now view the NATCO Internet brochure in pdf format at: www.natcotech.com/internet.pdf

• E-Mail Etiquette
  
  • Always include a meaningful subject with an e-mail so the recipient can decide how important the message is.
  • Read over an e-mail before you send it. Check for words or phrases that may cause confusion. Be sure your message is clear and easy to understand.
  • Never send a mass-mailing advertisement. This is number one in the e-mail don'ts list. Think about the amount of junk mail you receive everyday by regular mail. Even though you don't want it, you still have to spend the time weeding through it in order to find the mail that is important to you. The same principle applies to e-mail. Would you want to search through an inbox full of advertisements and other spam simply to find that all-important message from your boss?

Look for more e-mail etiquette tips in upcoming issues!

• Recent Virus Threats
  

  • Backdoor.Floodnet     Learn More at symantec.com... (no longer available as of 12/19/02)
  • W32.Gaze@mm        Learn More at symantec.com...
  • W32.Appix.B.Worm   Learn More at symantec.com...

  
  NATCO Technologies recommends that all customers update their virus software (please visit www.norton.com or www.mcafee.com for instructions) and perform a complete scan to confirm that their computer is not infected.

  If you determine that your computer is infected with a virus, visit you virus software's Web site for removal instructions.
  

• Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
  
  
• Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet Service should not be affected but if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.

Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com.

Want to view previous issues? You can do that by accessing our e-newsletter archives.