• Thanks for Stopping By!
  We would like to thank all of you who stopped by on September 18th to join in our celebration. Larry, Mark, Lorene and Russ from NATCO and Mark from Brooks-Jeffrey Marketing enjoyed visiting with all of you and gained some invaluable insight about how happy you are with the services NATCO provides. As technology improves and expands, you can be sure that NATCO will provide you with the best telephone and Internet services available. Remember, if you didn't come by, you haven't missed your chance to give us your input. E-mail us anytime at: custserv@natconet.com with questions, comments or suggestions. We are always happy to hear from our customers.
  
  
• Acceptable Use Policy
  Please visit www.natcotech.com/guidline.htm to view our updated acceptable use policy. This policy outlines your rights as an Internet customer and our rights as an Internet Access Provider.
  
  NATCO Technologies strictly adheres to both the Child Online Protection Act and the Digital Millennium Copyright Act. The Child Online Protection Act seeks to protect the physical and psychological well-being of minors by shielding them from materials that are harmful to them and prohibiting the distribution of such material. NATCO Technologies reserves the right to disconnect anyone found to be in violation of either the Child Online Protection Act or the Digital Millennium Copyright Act. Users should be aware that NATCO Technologies receives notifications of those in violation of these guidelines.
  
  You can view the COPA (Child Online Protection Act) in its entirety at:
  http://www.catudal.org/COPA.pdf
  
  You can view the DMCA (Digital Millennium Copyright Act) in its entirety at: http://www.loc.gov/copyright/legislation/dmca.pdf
  
  If you have any questions regarding NATCO Technologies' Acceptable Use Policy, please feel free to e-mail sandersj@natconet.com.

• Super Tech: Russ Woodman
  This month, the spotlight is on John Russell "Russ" Woodman, NATCO's systems administrator. Russ relocated from the Northeast to become a part of our team. There he acquired 10 years of experience and had a similar position for Burrelle's Information Services. Russ is responsible for setup, programming and maintenance of NATCO's ISP-related (Internet Service Provider) network and computer hardware and services, said NATCO Plant Manager Steven Sanders Jr.
  
  Accepting the position at NATCO allowed Russ to work for a smaller company and to be away from "the frozen northern Maine." He formerly resided at Presque Isle, Maine.
  
  Russ studied both education and technical topics in college at the University of New Hampshire and the University of Maine at Fort Kent, then worked in computer/technical positions. He belongs to several professional organizations, including SAGE (Systems Administrators Guild), USENIX, and ARRL (American Radio/Relay League).
  
  Russ enjoys computers, amateur radio, electronics, music, movies and travel.
  
  
• Use Caution When Adding Software
  One of the great things about computers these days is how easy it is to install new programs. The catch to this point, however, is that sometimes a seemingly harmless program can change settings without warning and leave the owner confused and frustrated when other programs stop functioning correctly. Remember to read the documentation that comes with any new software and make sure that it is compatible with your operating system. Also, watch for any indication in the software's instructions that installation will modify other settings.
  
  Usually, a NATCO or another computer technician can quickly adjust any setting changes that do occur as a result of adding new software. However, this service is not provided in our free technical support. NATCO Technologies technicians will provide free first time configuration for new customers. In addition, our technicians will offer free ongoing assistance with the following issues:
  
  
  • If you purchase a new computer, our technicians will provide free configuration assistance over the phone.
  • If you wish to upgrade your NATCO access service or add services (including additional e-mail accounts, moving from modem access to ISDN, etc.) our technicians will provide free assistance over the phone.
  • Our technicians will assist customers who have problems with sending or receiving e-mail or connecting.

NATCO Technologies does NOT provide any technical service for the following issues:

• Problems caused by the installation and/or deletion of software.
• Problems that are diagnosed as hardware issues. These problems are referred to the computer manufacturer and/or the retailer who sold the computer.
• LAN configuration and support. These issues may be referred to an outside computer maintenance company.
• Problems with customer Web sites. These are referred to a Web site construction/maintenance firm. NATCO does not assume responsibility for the function and/or maintenance of hosted sites.
  

• Winning E-Story: submitted by Gordon Jackson of Yellville - Dialup Customer
  
  E-Story: Enjoy the NATCO Internet - that is an understatement. Our first grandson was born on February 4th of this year in San Francisco. The Internet (e-mail) kept us in touch with the development of our first grandson born pre-mature. We received pictures via e-mail from the time he was born to this day. Our son sends us weekly pictures so we can enjoy his changes from week to week. We can only go to San Francisco once a year so the weekly e-mail pictures help us feel that we are part of his life or him part of ours! Thanks!
  
  
• Thanks to all of you who submitted your Internet E-Story this month. The competition was thick - we had so many great stories to choose from! None the less, Gordon Jackson just earned two free months of NATCO Internet service. Submit your E-Story and get a chance to become our next winner! Remember that you can enter more than once so if you didn't win this time, try again! Just go to www.natcotech.com/estories.php and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or run your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months free NATCO dial up Internet Service or an equivalent account credit!
  
  
• Useful Web Sites
  www.ictadvice.org.uk/new2computers/page/tutorials
  This site contains many free computer tutorials including word processing, spreadsheets, databases, and Internet and e-mail.
  
  www.resellerratings.com
  Reseller Ratings helps users find the best sites for buying computer hardware and accessories by letting real online shoppers rate them. This site also provides a tool for comparison shopping. Enter the product you are looking for and see the best online deals for that product along with each site's customer rating.
  

• Don't Be a Victim of Virus Hoaxes
  E-mail messages that tell you to delete legitimate files on your system or forward their false alarm to others are virus hoaxes. Visit the Hoax Encyclopedia before believing those urgent sounding emails warning of non-existent viruses. To get the truth about other deceptive messages, visit Urban Legends and Folklore.
  
  
• Tech Tip
  Delete chain e-mail and junk e-mail - Never forward or reply to them. These types of e-mail are called spam, or unsolicited, intrusive mail that clogs up the network.
  
  Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your backup copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.
  
  Regularly update your virus software. Instructions and more information can be found on your anti-virus software's Web site:
  
  www.norton.com
  www.mcafee.com
  www.grisoft.com (AVG)
  
  
• Recent Virus Threats
  • W32.Smibag.Worm            Learn More at norton.com...
  • PWSteal.Lamir.F               Learn More at norton.com...
  • Backdoor.Zombam.B          Learn More at norton.com...
    
    
  If you determine that your computer is infected with a virus, visit your virus software's Web site for removal instructions or contact the technician at the store where you purchased your system.

• Learn some great keyboard shortcuts and other helpful tips at our Technical Support Bulletin Board.
  
  
• Maintenance Window: NATCO Technologies performs regular maintenance on Internet equipment every Wednesday morning, between 9:00 a.m. and 12:00 p.m. Your Internet Service should not be affected but if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any “down time” by doing our maintenance at a regular time each week.

NATCO Technologies | 301 East Main Street | Flippin, Arkansas, 72634
Toll Free: 1-800-775-6682
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Services and rates subject to change. Please call to confirm current availability.