NATCO Wraps Up Survey - Congratulations Rita Darling!

As NATCO finishes up our customer survey we would like to thank those who took the time to respond to our inquiries. We will use the feedback we received to better serve our customers.

If you were unable to take the survey, and still would like to comment about your service, feel free to send suggestions to custserv@natconet.com.

One of the changes we are making, based on your feedback, is the offering of additional e-mail addresses for customers with DSL accounts:

• Tier 1 customers ($29.95/month package) may have up to 3 e-mail accounts.
• Tier 2 customers ($49.95/month package) may have up to 5 e-mail accounts.
• Tier 3 customers ($79.95/month package) may have up to 10 e-mail accounts.

Special Offer from NATCO

NATCO (Northern Arkansas Telephone Company) is pleased to offer a special on some useful and popular phone features for phone customers in the NATCO service area. Sign up for the Basic Package (includes Caller ID Name & Number and two custom calling features) and we will waive the activation fee!

Custom calling features include:

• Call forward
• Call forward busy
• Call forward no answer
• Call waiting
• Home intercom
• Long distance toll converter
• Personal ring (teen service)
• Speed calling 8 & 30
• Three-way calling
• Warm line

See NATCO's New Demo Trailer at the Baxter County Fair

NATCO will unveil our new high-tech demo trailer at the Baxter County Fair this week.

During the fair, September 13th through the 16th, please stop by and:

• say "hello" to our NATCO staff
• check out our high-speed Internet access demo
• play computer games
• if you haven't yet upgraded to DSL, take advantage of our offer for a Free modem and Free activation with any DSL plan if you sign up before September 30th
• let us answer your questions about NATCO Tech services.

End of Support for Microsoft Windows XP Service Pack 1

NATCO Technologies does not endorse or recommend any software or program. The purpose of the articles included in this newsletter is to keep our customers informed.

Microsoft has scheduled October 10, 2006 to end support for Windows XP Service Pack 1. What will this mean for end users? Microsoft recommends that users running Service Pack 1 upgrade to Service Pack 2.

If you are running Windows XP, you can determine if you already have Service Pack 2 by holding down the "Windows key" on your keyboard and pressing the "Pause/Break" key on your keyboard. A window will open up with information about your computer. Under the "System:" heading, the Service Pack number will be listed.

To update your system, go to windowsupdate.microsoft.com and select the "Express" button. The update software will scan your system and allow you to install Service Pack 2 if needed.

More information about this news is available on Microsoft's site.

Win a South Shore Gift

When you visit the South Shore Web site at www.southshore.com, you'll have a chance to win a South Shore souvenir, like a T-shirt, a cap, chiller cups, and other necessities for the great South Shore outdoors. The South Shore Web site is an electronic community for the towns on and near the south shore of Bull Shoals Lake and it's packed with information for you and for our tourist visitors.

Stephen Barham is this month's winner of a South Shore T-shirt. Congratulations, Stephen.

E-mail Scams: Fake Credit Card Verification

Recently, there have been many scams attempting to trick users into surrendering their credit card information to thieves. One such example, commonly called "phishing" in Internet jargon, is displayed below.

VISA Security Measures.

Dear VISA Member,

Your account has been randomly flagged in our system as a part of our routine security measures. This is a must to ensure that only you have access and use of your VISA Credit Union Credit Card ( Debit ) account and to ensure a safe VISA experience. We require all flagged accounts to verify their information on file with us. To verify your information at this time, please visit our secure server webform by clicking the link below:
https://www.visa.com/verified-by-visa/login.asp

If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.

Thank you for your patience as we work together to protect your account.

Winning E-Story Submitted by: Fran Horensky

I am a grandmother with some of the children in Dallas and here. With the Internet, I am able to keep up with them all. Thanks to their parents, pictures arrive and it's like being there with them. It doesn't feel like we have missed anything. The most wonderful thing is that now they are able to use the computer, and I can read all the things they are doing. It's a wonderful connection to people when they are near or far.

Fran Horensky just earned two free months of NATCO Internet service! Submit your E-Story today and you could be our next winner! Remember that you can enter more than once. So, if you didn't win this time, try again! Just go to www.natcotech.com/estories.htm and tell us how using NATCO's Internet or e-mail service has made your life easier, helped you promote or manage your business, or simply how much you enjoy using the Internet and e-mail. If your E-Story is chosen, you'll win two months of free NATCO dialup Internet service ($19.95 X 2 = $39.90) or an equivalent credit on your DSL or ISDN account.

Weekly Maintenance on Wednesday

Each Wednesday morning from 12:01 A.M. until 5 A.M., NATCO Technologies performs regular maintenance on Internet equipment. Your Internet service should not be affected. But, if you do experience an interruption in service during this time, please try again a few moments later. We try to minimize any "down time" by doing our maintenance at a regular time each week.

All users agree to terms and guidelines published at www.natcotech.com/guideline.htm.

Feedback: NATCO invites readers' comments about the e-newsletter and suggestions for future articles. Let us know what information in the e-newsletter is most useful or what Internet issues are important to you. Readers may send suggestions for future e-newsletter articles, questions or comments to: custserv@natconet.com.

Want to view previous issues? Visit: e-newsletter archives.

NATCO Technologies does not endorse or recommend any software or program. The purpose of the articles included in this newsletter is to keep our customers informed. We do not provide free technical support for software or programs such as Norton, McAfee, AVG Anti-Virus, Instant Messenger Services, etc. Please see the NATCO Internet brochure for full details on what is and is not covered by our free Internet Technical Support.